Privacy Policy

About this policy

Kennel One provides kennel and animal-management tools through an iPhone/iPad app, companion websites, and optional cloud services. This notice describes information handled when people use these services, including information entered about staff or customers. For questions, corrections, or privacy requests, contact kenneloneapp@gmail.com.

Information processed

Accounts and contact information: name, business name, email address, account identifiers, team membership, access roles, and contact details such as phone numbers or postal addresses when supplied.

Records you choose to enter: kennel, dog, care, training, daily-duty, veterinary, boarding and client records; notes and messages; contracts; photographs and files; employee details; and optional staff location entries, which can include precise coordinates. Information about clients and employees may be associated with a business account.

Orders and payments: subscription or purchase status, order and transaction references, product selections, amounts, and related accounting entries. Card entry and payment authorization may be handled by Apple or Square; their services have separate data practices. Do not put complete payment-card numbers into kennel notes, messages, or uploads.

Service and device information: technical records needed for account security, troubleshooting, service performance, and connection to cloud services. The amount and retention of diagnostics depends on the service and its configuration.

Why information is used

Information is used to authenticate accounts, provide requested app functions, synchronize authorized records across devices and the web, manage team access, support customers, handle purchases and invoices, investigate errors, and protect the reliability of the service.

Cloud services and service providers

When cloud or sharing features are enabled, relevant records may be stored or processed by Apple CloudKit and by Kennel One's business cloud infrastructure, including hosted services on Render and Neon. Apple and Square handle applicable app purchases and payment functions. Information may be accessible to authorized business-account members according to the feature and permissions in use, and to service providers performing technical or payment functions. Each provider may also apply its own privacy and retention practices.

Some records remain on the device unless the account holder uses synchronization, backup, sharing, or submission features. Do not assume information entered into a shared business workspace is private from every other authorized member of that workspace.

Your staff and clients

Business-account holders decide what information about their staff, animals and clients to add to Kennel One. They are responsible for having an appropriate basis to collect and share that information and for giving any required notices to the people whose information they enter.

Managing, correcting, or deleting information

Many records can be reviewed, corrected or deleted using the app or connected web account. To request account access, correction, or deletion of information controlled by Kennel One, email kenneloneapp@gmail.com with the account/business email and the request (do not send passwords or payment-card numbers). We may need to verify authorization and distinguish records owned by your business from records controlled by another account. Some transaction, security, legal or backup records may need additional handling or retention; we will explain limitations relevant to a request. Deleting an app from a device is not the same as deleting cloud account records.

Protecting your account

Keep account credentials private, use individual team accounts, and grant employees only the access they need. No online system can guarantee absolute security. Please report suspicious access or privacy concerns to the support address above.

Updates and contact

Data practices may change when features or service providers change. This page will be updated to reflect material changes. Questions about the policy or your information can be sent to kenneloneapp@gmail.com.